Who we are
Sapphire Autos Ltd (“We”) are committed to protecting and respecting your privacy.
We are the “data controller” of the information you provide us with, which means we control the way information is used and processed.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.sapphireautos.co.uk and by providing personal data to us, you are accepting and consenting to the practices described in this policy.
Information we may collect from you and how
We may collect and process the following data about you:
Information you give us. This may arise from you filling in an enquiry form on our website www.sapphireautos.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you book your vehicle in , when you change/update your personal details, contact preferences etc. The information you give us may include your name, address, e-mail address and phone number, together with your car number plate. We will use this information to contact you to provide quotations, discuss further works required when vehicle is on site, and to send you MOT Reminders.
Information we receive from other sources. We may receive information about you from your Insurance Companies, or Claims Handlers if you have instructed them to do so.
Disclosure of your information
We may share your information with the following parties: Insurance Companies, Claims Handling Companies, Warranty Companies for the performance of any contract we enter into with them or you;
We may disclose your personal data to the police, regulatory bodies, legal advisors, law enforcement agencies, the police or the courts in order to comply with any legal obligation, or to protect the rights, property, or safety of Sapphire Autos Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third parties with whom we may in the future negotiate a sale, transfer or merger of our business.
Where we store your personal data
The data that we collect from you will be stored within the European Economic Area (“EEA”) and will not be transferred outside the EEA.
All data is stored on our heavily encrypted software database.
While we use strong encryption whilst your information is held by us, unfortunately the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we keep your information for
To make sure we meet our legal data protection and privacy obligations, we only hold onto your info for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services and for a period of time afterwards. After that we will delete it.
By law we have to keep basic contact and transaction data for 6 years for Tax purposes.
Your rights of correction, erasure and restriction
You have the right to update your data, restrict us from processing your data, and ask us to delete your data.
You have the right to ask us not to process your personal data for marketing purposes.
You can verify, update or amend your personal data and contact preferences by contacting us at The Data Protection Controller, Sapphire Autos Ltd, Unit 6 Chancerygate Business Centre, Stonefield Way, South Ruislip, HA4 0JA.
Verification, updating or amendment of personal data will take place within 28 days of your request.
Access to information
You have the right to access information held about you. You will not have to pay a fee to access your personal data. We will respond to all legitimate requests within one month.
We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.